Legal Terms and Conditions

Disclosure-Terms-Conditions-Preparations. PLEASE READ CAREFULLY!

Preparation: Clean area and ceilings before our arrival as this will reduce chances of foreign objects landing in the surface. Customer is responsible for the cost to remove and/ or repair any foreign object or excess dust that lands on the finished surface after the job is completed. Remove all loose items before our arrival. This includes curtains, mini blinds, pictures, doors, shower doors, mirrors, appliances, tables, accessories or any rugs. If we move or remove any item it is a courtesy only and any damages are the customer’s responsibility. If we assist you the customer and something is damaged in the move we are not responsible.

Protection from overspray and dry dust: To protect the immediate areas we must mask it. Masking tape can possibly pull up wall paper or paint like finish. Please alert us to any areas of concern so we can take extra caution, however any damage caused by masking or removal is solely the customer’s responsibility. You must cover all surfaces near and outside of the item(s) to be resurfaced prior to our arrival to prevent light overspray or surface dust from landing on it. Clean area before we arrive. Any cost to remove overspray or dry dust outside the immediate area of the refinished item is the customer’s responsibility and expense.

Stripping: Surfaces that have been painted or glazed must pass tests for both proper adhesion with the original substrate and compatibility of the new coating. Any old coating that fails these tests must be removed completely with the use of a chemical paint stripper. This is referred to as Chemical Stripping. Removal of the old or failed coating will allow the new coating to bond directly to the original substrate. If test results conclude a proper bond exists between the substrate and old coating, that surface will be prepared for new coating. Wet and dry sanding is used to remove the outer most layer of the old coating to produce a flatter, smoother surface to apply the new material upon. This is referred to as Mechanical Stripping. Both processes will require an additional minimum charge of $100 for Chemical Stripping and $75 for Mechanical Stripping of cast iron or steel bathtubs unless otherwise estimated. The additional costs for stripping will depend on the severity, size and type of project.

Colors and Surface Textures: Our standard color is Pure White. Other colors require the mixing of pigments so we cannot guarantee an absolute perfect match on any color as we all see colors differently. Colors and Textures will vary from manufacturer so samples for colors and surface textures shown at time of bid should only be considered a guide. We strive to stay as close as we can to all samples shown but due to the application process variations in color or textures may occur. If you are not present to approve colors, textures, or speckling, we are authorized to proceed without delay. Cost to change or reapply colors or change textures due to lack of presence by customer will be a customer expense. Counter top resurfacing is a sprayed-on liquid product that cures to a solid conforming to your existing surface. Because each countertop is individually hand crafted, variations in color and texture are an inherent part of the resurfacing process. Imperfections in the original counter and/ or dust particles in the air may show through and most of the time cannot be avoided. Continue Page 2…  Any cost to fix is the sole responsibility of the customer. A fee of $50 will be applied to solid color tinting. 

Plumbing: We are not licensed and insured plumbers. However, you authorize us to remove or loosen handles, spouts, drain pieces, or overflow covers, or other plumbing hardware including shower doors if we determine it is necessary. In those cases The Customer will be responsible for returning those pieces to their original position. Age or decay of pipe or fixtures  may make this impossible so Please consult a licensed plumber for any areas of concern. Repair any faucet drips or leaks prior to our arrival. If water leaks delay our work schedule your deposit can be forfeited and/ or a service charge will be applied if a return trip is deemed necessary. Any fixture installed or reinstalled by us is a courtesy and is not under warranty. We are not responsible for any plumbing or fixture replacement related damages under any circumstances.

Caulking and missing grout: Caulk removal is the sole responsibility of the assigned technician. Any new caulking application during or at the time of job completion is a no cost courtesy. If the new surface requires a drying time before re-caulk there will be a minimum service charge of $35, depending on the job location for returning to re-caulk,  or we will supply a tube of caulking at no additional charge only at the customer’s request.  The only color caulk we supply is Pure White. We do not offer tile grout services at no charge. We aren’t responsible for missing grout after the refinishing process is completed. If you have any questions concerning grout, consult us or a tile or grout repair specialist prior to our arrival.

Paint and wallpaper: To protect the immediate area we must mask it. Masking tape can possibly damage paint or wallpaper when removed. Please alert us to any areas of concern so we can take precautions. Any damage caused by removal of masking or tape is the customer’s responsibility.

Materials: Resurfacing fumes can be toxic so we require that anyone concerned with this sensitivity or reactions to solvents or paint like odors remain out of the immediate area during and 24 hours after the resurfacing process. This includes any animals, reptiles, fish, birds or pets.

Scheduling,  Access and Cancellations: Our business hours are from 9am to 5pm Monday through Friday. To get your deposit refunded or if you have schedule changes, they must be received 3 business days or earlier prior to the original appointment. Failure to do so will leave a technician idle and your deposit could be forfeited. If for some reason a refund due to cancellation is requested and we have already purchased special colors or materials, a full refund will not be honored and materials purchased and shipping costs will be deducted in full from the deposit. If we are detained by weather, shipping errors, illness, equipment failure or emergency circumstances beyond our control we will notify you as soon as possible for rescheduling. We are not responsible for any losses caused by these delays. Prior to our arrival, please arrange access for the property. Water and electricity are necessary. Delays caused by lack of access or no utilities present leave a technician idle and will incur a trip charge or your deposit forfeited

Terms and legal: This is a service request contract. Payment is due and payable upon completion of job unless other arrangements are made. GlazePro Surface Restoration retains the Sole Final Legal ability to determine when a job is completed within the scope of the refinishing process. Upon job completion Non-Payment will constitute a Criminal charge of THEFT OF SERVICES. WE ACCEPT CASH OR CHECKS. On the final day of the job plan to be present to inspect the work and the resurfacing area for cleanliness and render final payment. No post dated or out of town checks will be accepted. Final payment acknowledges the customer’s acceptance, inspection of Quality of Workmanship and surrounding areas for cleanliness inside and outside the mask areas. Should a legal dispute arise it is mutually agreed by all parties that any settlement be limited to a customer refund only or any monies due GlazePro Surface Restoration. This legal document is our entire agreement. Any change must be in writing, signed and dated by all parties. Customer agrees to Mediation as a sole remedy for any legal dispute.

We hereby submit specifications and estimates for item to be resurfaced,

Standard Size Bathtub:   Oversized Bathtub:  
Tile Wall:   Shower Stall:  
Vanity/Sink:   Counter Top:  
Safeway Step:   Bottom Inlay:  
Floor:   Other:  


Finish Caulking: Yes No
Stripping Charge: Yes No
Custom Color Charge: Yes No
Install SRS $50.00: Yes No
Drop in Drain $45.00 Yes No
Drop in Drain Install $75.00 Yes No
Re-Grouting: Yes No


We hereby propose to furnish labor and material complete in accordance with the above specifications, for the sum of:
_____________________________________________________________ Dollars ($______________) with payment to be made as follows:

_____________________________________________________________ Dollars ($______________) DEPOSIT

_____________________________________________________________ Dollars ($______________) UPON COMPLETION
IF WORK IS TO BE DONE IN NON CONSECUTIVE DAYS, PAYMENT WILL BE MADE UPON COMPLETION OF EACH JOB. ,WE ACCEPT CASH OR LOCAL CHECK ONLY. NO OUT OF TOWN CHECK WILL BE ACCEPTED, NO EXCEPTIONS. MAKE CHECKS PAYABLE TO: GlazePro, Llc

All returned checks will have a $50.00 minimum charge or 5% of the amount, whichever is greater and or any legal fees to collect payment.

GROUTING IS A TRADE OUTSIDE OF REFINISHING. WE WILL NOT BE HELD RESPONSIBLE FOR ANY MISSING GROUT AFTER THE REFINISHING PROCESS. IF YOU HAVE ANY GROUTING CONCERNS, PLEASE REQUEST AN ON SITE EVALUATION PRIOR TO REFINISHING.

IN CERTAIN CIRCUMSTANCES CUSTOMER IS RESPONSIBLE FOR PULLING PAPER, CAULKING AND REINSTALLING FIXTURES.
If customer requests that we provide this service, a return trip service charge of $75.00 will apply. This will be paid separate from the refinishing job on the return
day.

ACCEPTANCE OF PROPOSAL
I have read and understood the above prices, specifications and conditions explained on this contract and they are hereby accepted. You are authorized to do this work as specified. Payment will be made as outlined above.

Contract Submitted To:   Customer Full Name:  
Main Contact Number:   Job Address:  
City, State, Zip:   Schedule Date:  
Bill To:   Date of Agreement: